SMP Crisis Communication Management
In critical situations, communication can be the key to making things better—or worse!
Based on the experience of critical commercial situations ranging from factory closedowns to attempted extortion, SMP Crisis Communication Management provides training in how to communicate through any period of crisis to achieve the best possible outcomes.
Typically, individual or executive team coaching in crisis communication management is based on business-specific scenarios, realistically designed to develop over the course of attempts to manage them.
Such exerises can include coaching in:
- Establishing communication needs
- Identifying key audiences
- Preparing key messages
- Choosing communication channels
Crisis simulations can also prove valuable to senior managment in assessing communciation skills gaps, and identifying benefits to be gained from individual and group skills development through Media & Presentation Training and/or Executive Coaching.
Training exercises can also be used as the basis for development of in-house Crisis Manuals or as a safe test of established procedures.
Clients in Sydney, Canberra, Melbourne, Brisbane, Adelaide and Perth can attest to the quality of SMP Crisis Communication Management—and to its effectiveness in containing crises subsequently experienced.